Using E-learning
Preface
What Is This Book About?
Who Should Read It?
How Is This Book Different?
Section I: The New World of Training
Chapter 1: The Potential of E-Learning
Using E-Learning for Organizational Purposes
Redefining E-Learning As a Tool
What E-Learning Can Do
What E-Learning Cannot Do
Your Turn
Chapter 2: Catalog of E-Learning Components
Online Presentations
Online Readings
Web Meetings
Conferencing Activities
Discussions with Others
Test Questions
Practice Activities
Online Information
Online Advisors
Job Aids
Invisible Components
Conventional Media Too
Your Turn
Section II: Improving Business Effectiveness
Chapter 3: Increasing Revenues
Getting to Market Quicker
Promoting Products and Services
Selling Conventional Training
Your Turn
Chapter 4: Improving Operations
Improving Workforce Performance
Recruiting and Retaining Better Employees
Advancing Specific Employees
Smoothing Labor Relations
Your Turn
Chapter 5: Selling E-Learning
What Can You Sell?
What Is Your Market?
Economics of Selling E-Learning
Refining Your Business Model
How to Sell E-Learning
Your Turn
Chapter 6: Reducing Costs of Training
Can E-Learning Cut Training Costs?
Kinds of Costs
Sidebar: Caveat on Costs
Delivery Costs
Development Costs
Infrastructure Costs
Travel Costs
Lost-Opportunity Costs
Costs of Informal Coaching
Your Turn
Section III: Improving the Reach and Quality of Training
Chapter 7: Making Training Available to More People
Why Make Learning More Widely Available
Busy Workers
Distant Workers
Mobile Workers
Learners with Language Difficulties
Learners of Different Cultures
Older Learners
Younger Learners
Learners with Disabilities
Your Turn
Chapter 8: Accomplishing General Learning Goals
Getting Beginners Started
Turn Novices into Experts
Activating Self-Directed Learners
Increase Transfer from Training to Work
Your Turn
Section IV: Reinventing the Training Function
Chapter 9: Rethinking the Training Department
Revamping Training’s Image
Aligning Training to Organizational Goals
Becoming a Profit Center
Your Turn
Chapter 10: Blending E-Learning and Classroom Training
Why Blend Classroom Training and E-Learning?
Sidebar: Guest Editorial: Blending is a Sham
Common Forms of Blending
Economics of Blending
Toward a Strategy for Blending
Your Turn
Chapter 11: Expanding into Knowledge Management
Sidebar: AKA Knowledge Management
Leading the Movement
Supporting Knowledge-Management Processes
Expanding from Just Training
Turning Courseware into Knowledge-ware
Making Alliances with Other Departments
Your Turn
Chapter 12: Electronic Learning Environments
What Is a Personal Electronic Learning Environment
Why Build Learning Environments?
Components of a Learning Environment
Economics of Learning Environments
Building an Electronic Learning Environment
Standards Underlying Learning Environments
Blending Training and Information Products
Blending Training and Product Support
Embedding Learning into Work
How We Will Learn-A Vision
Your Turn