Schools have used case studies since—well, since there were schools. Case studies provide relevant, meaningful experiences in which learners can discover and abstract useful concepts and principles.

Case studies can be the basis for a reading activity, if we just wanted learners to absorb information from the study. However, case studies make fine discovery activities when learners must actively apply analytical and problem-solving skills to the events cited in the case study.

About the example

In this example, learners are asked to analyze a failed attempt to provide technical support for customers of a software product. Here you see the introduction.

This example was created in Microsoft PowerPoint and converted to HTML5 using iSpring Solution’s Suite.