|Dealing with angry customers|
Instructor: Elicia de Jong
This course will help customer support representatives, sales representatives, and claims adjusters resolve conflicts with angry customers efficiently and without undue stress.
Make sure you understand the policies and procedures governing this course and that you meet the requirements--before the first class. Also take a few minutes to get to know your instructor and and fellow students.
These events and activities occur every week, but may not be listed in the week's detailed description:
Lecture: Monday at 20:00 GMT. Required
As you take the class, you may find these general resources useful:
Assignments are due at midnight (00:00 hours UTC) on the day stated. For example, if we say an activity is due on April 15, then that would make it due by 7:00 PM (19:00 hours) New York time on April 14th (the evening before), or by 1:00 AM (01:00 hours) Berlin time on April 15th.
Lectures are required. We do not take attendance, but we do present information not available through readings or other resources.