Course policy
    for Secrets of User-Seductive Documents

Please read this document carefully. By clicking I agree on the Terms and Conditions page, you agreed to abide by the conditions set forth in this document.

This document answers the following questions:

What can I do with the course materials?
How can I pay for the course?
When are payments due?
Who owns my submissions?
What about privacy?
What records do you keep and share?
Can I withdraw?
What if the class is cancelled?
When are assignments due?
Who is responsible for my learning?
Is this course graded?
How are grades calculated?

What can I do with the course materials?

You are welcome to use the materials of this course to learn. You can read, view, and interact with pages. You can print them out for your own use. You may not. however, let others not registered in the course view or read pages, either on the screen or printed out. You cannot make copies of these materials or incorporate them into other works.

You may use materials you create as part of the course and materials you create as part of a team within the course. However, you cannot use materials created by others without their permission.

How can I pay for the course?

You can pay for your course registration in several ways.

Credit cards. We take Visa, MasterCharge, and American Express.

Account number. If your organization is taking several courses, you can set up an account ahead of time and charge courses to it. E-mail us for details.

Purchase order. Approved companies can charge course registrations to a purchase order number. Contact us to set up an account.

Business check. We accept business checks. Allow one week for U.S. and Canadian checks to clear and two weeks for checks from other countries.

Wire transfer. You can wire us your registration fee. E-mail us to get the destination number.

Cash. Do not send cash. We would just lose it.

When are payments due?

In general, you must pay before beginning a course. Your credit card will be charged at the time of registration. Customers with accounts will be billed monthly and are expected to pay within 30 days.

Who owns my submissions?

You retain copyright to any work you create within this course and may use it as you see fit. We will not use any of your work for purposes other than your learning without getting your permission first. If we use your material, we will credit your work if you so desire.

What about privacy?

Except for information you share with your instructor and with other learners enrolled in this class, your contributions are private.

Your grades, scores on tests, submitted materials, and comments in discussion groups are confidential to the class. They will not be released without your permission. If your employer needs a copy of your grades, you must give permission first.

In interacting with your instructor and fellow learners, you are expected to use your real name, unless you are in the witness relocation program. Only staff and other learners will have access to your name and e-mail address.

What records do you keep and share?

Since this course is not normally graded, we do not record grades or scores. We do not keep submissions more than a few weeks after the class ends. If you have requested a grade, we do record a grade and keep it forever or at least until we forget where we put it.

Can I withdraw?

You can withdraw from a class at any time. If you have opted for a grade, a grade of incomplete will be recorded. If you withdraw during the first week, 100% of your fee will be refunded. Between the first and third weeks, you can withdraw and have 50% of your fee refunded. After the third week, no refunds will be made.

To withdraw, fill in the form at:
www.ergoglyphics.com/registration?action=withdraw.
You do not have to give any reason for withdrawing.

What if the class is cancelled?

We reserve the right to cancel any class at any time. If we do cancel a class, you will receive a full refund.

We also reserve the right to cancel the enrollment of any learner without reason. If we cancel an enrollment, the student will receive a full refund.

When are assignments due?

We operate on international time. We define our day by the UTC or GMT clock (London time). That means, if we say an assignment is due on 12 June, we mean it is due before Midnight (00:00 hours) 13 June in London, 1:00 AM (01:00 hours) 13 June in Berlin, and 7:00 PM (19:00 hours) 12 June in New York.

Who is responsible for my learning?

You are. It is your responsibility to learn the material in this course to your desired level of knowledge. It is not the facilitator's duty to teach you. Your facilitator and perhaps classmates can help you, but only you can learn.

Is this course graded?

We do not normally assign grades. However, at the time of registration, you may request a grade. You must do so in an e-mail message to the instructor. We will even let you decide the style of grade you want to receive: pass/fail, letter grade, or number (95 of 100). Just tell us what form you want. If you opt for pass/fail, you must obtain the equivalent of a C letter grade to pass.

How are grades calculated?

If you have requested a grade, we will compute one based on the overall level of your work. The grade will be based equally on submitted activities, a class project, participation in discussion groups, and a self-evaluation. Your facilitator will compute the score for the first three of these. A facilitator's decision is final.

A passing grade is 70 out of 100 possible points.

This course is self-paced so there are not deadlines. However, you must complete the class project within 8 weeks of beginning it. If you are late, your grade will be reduced by 20%. It will also be reduced if the project is incomplete.

Participation in discussion groups will be evaluated on the quantity and quality of your interactions, especially help offered to other learners and positive suggestions made.

How are grades calculated?

No grades are assigned, but to complete this course you must accumulate at least 150 points. Points are awarded as follows:

Component of the course How many? Points each Maximum points for this component
Activities and exercises 10 5 50
Lesson tests 5 10 50
Participation in discussions 10 5 50
Final exam 1 100 100

Who owns this course?

This course is Copyright 1999-2000 William Horton Consulting, Inc. All rights reserved.

Materials in this course may not be reproduced electronically or optically without express permission from the copyright holder. Portions of this course use material from the book Secrets of User-Seductive Documents by William Horton, Copyright 1997 by the Society for Technical Communication. These materials are used with permission. For reprint permissions, contact william@horton.com.