Getting started

• Using the correct course URL
• Logging in to the course
• Marking your place

Finding your way

• Using the buttons in the Navigation Bar
• Going sequentially through a course
• Finding a particular lesson in the course
• Contacting your classmates
• Obtaining reference resources

Searching for information

• Using the index
• Using the glossary
• Using the search facility
• Searching the Internet

Using video-conferencing software

• Obtaining the software
• Installing the software
• Testing the software
• Making a call
• Sharing an application
• Taking control of an application
• Adjusting the video
• Adjusting the audio
• Using the chat window
• Using the whiteboard
• Videoconferencing protocol

Administrative details

• Selecting a course
• Completing the Registration Form
• Paying for a course
• Attending a pre-course meeting
• Obtaining a student ID and password
• Reviewing your records and grades
• Changing address, phone, or e-mail
• Withdrawing from a course

All about tests

• Scoring
• Timing
• Computer or network malfunctions
• True-false tests
• Multiple choice tests
• Fill-in-the-blank tests
• Matching tests
• Click-in-picture tests
• Crossword puzzles

Using the class forum

• Obtaining a password
• Logging in to the forum
• Finding a particular thread
• Posting a message
• Attaching a file

Using an embedded chat window

• Logging in
• Chat protocol
• Broadcasting a message
• Logging off

Getting course-work support

• Contacting your instructor
• Posting a question to the class forum