We want to deliver our services in the most effective, economical, and flexible way possible. We can usually adapt our basic services to your convenience. We have no bureaucracy and are willing to help you fit our work into your schedule, budget, and operational procedures.

• How do we get started?
• Do you charge to discuss a project?
• Who will do the work?
• How much will it cost?
• What are your billing terms?
• Can you adapt your billing to fit our needs?
• Do you submit competitive bids?
• Do we need written contracts?
• What is your cancellation policy?

How do we get started?

To get started, tell us about your project, your problem, or your vision. Call us at +1.303.545.6964 or e-mail us. We can discuss what needs to be done, whether we are the best people to do it, and how much it will cost.

Do you charge to discuss a project?

Some unethical and unscrupulous consultants will charge you to even talk about your project, we like talking about potential work. We do not charge to talk to you about work we might do for you. If the project seems like one we would be interested in doing, we will even look at samples, all at no cost to you. The meter does not start until we both agree on what we will do for you.

Who will do the work?

Unless otherwise arranged, all work will be done by William or Katherine Horton personally. We will not have significant parts of your work done by an associate without telling you. No bait and switch here.

How much will it cost?

Our rates depend on what services we provide and where we provide them. As you can see, we can visit your site and work with you in person. Or, we can use virtual technologies and perform the work at our site. Here are some typical rates:

What are your billing terms?

After we do the work, we will invoice you. Invoices are due in 30 days. After 60 days, we get real cranky.

Can you adapt your billing to fit our needs?

We try to structure the engagement so that you pay for only what you need. Hey, we’re small. We do not have any bureaucracy. Here are some ways we can make the paperwork easier for you:

• Fixed price quote. If you need a not-to-exceed price, just write or call.
• Early or late billing. Got money later but not now? We can do the work now and delay billing for a quarter. Or if you’ve got money this quarter, but cannot schedule the work now, we’ll be happy to bill you now and do the work latter.
• Billing by the hour or minute. If you need advice a few hours at a time, we can accumulate small amounts of work until they amount to a full day and then bill you for a day.

Do you submit competitive bids?

Rarely. We do not sell a commodity. If you contract with us, you are buying our advice and skill. We are not the cheapest because our advice is not the least valuable.

Do we need written contracts?

We require written authorization to begin work. An e-mail message is usually sufficient for a small project. If you have standard contracts for consultants or need special provisions, we will try to accommodate you. Your lawyers are probably more nervous than ours.

What is your cancellation policy?

William Horton Consulting will make a good-faith effort to ensure that our work for you meets our agreed schedule and is carried out to our mutual satisfaction—barring illness, death in the family, weather, or other factors beyond our control. In the event of such a cancellation, we will reschedule at the earliest possible, mutually acceptable date.

We understand that business conditions change and that at some time a client will need to cancel an engagement. We ask that our clients notify us in writing of the need to cancel at least 30 days prior to the engagement. For cancellations made within 30 days of an engagement, William Horton Consulting will invoice the client 25% of the contracted fee.